Shipping & Returns Policy

BeYou UK Shipping 

Whether you’re a subscriber or are a newbie to the BeYou family, we deliver all around the UK! 

We dispatch all our products at 3pm daily excluding weekends and Bank Holidays.

Free next working day delivery on all orders over £20.

However, due to the small size of some of our products, particuarly the Monthly Patches, many shipments are sent in a 'large letter' format with Royal Mail to reduce our carbon footprint - which will not be a fully tracked service unless your order was over £20 (with gives you free tracked next day delivery) or you pay for tracked next day delivery (if your order is less than £20).

Some example charges are below.

*Tracked next day delivery should arrive the next working day as long as you place your order before 3pm Monday - Friday. Weekend orders will be dispatched on Monday (unless it is a Bank Holiday). Timing is not always in our control if the mail network is having unforeseen issues.

BeYou International Delivery

Unfortunately we don't ship outside of the UK directly.   

Beauty Bay offer competitive prices for international shipping to the US, Australia, New Zealand and India.  

Returns

We're not an unfair company and we never will be. A lot of these things are created to protect us from those who would take advantage, or hold us to an unreasonable standard. While most of the below olds true, please reach out to us if you have any issues at all and we'll try our best to help!

(a) Returns. Due to the nature of the Products, BeYou Together Limited does not accept returns or exchanges. All sales are final. 

(b) Exchanges. We do not accept any Product exchanges.

(c) Damaged Products. If the Product arrives damaged ("Damaged Product"), BeYou Together Limited will accept returns for a full refund only in accordance with the Return Procedures below. Once BeYou Together Limited confirms that you received a Damaged Product that was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card or PayPal account in the amount charged for the Damaged Product (if your credit card or PayPal account has already been charged for the Product) or (b) we will not charge your credit card or PayPal account for the Damaged Product. The refunded amount will include the applicable Delivery Fee.

(d) Sale and clearance items. Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

(e) Return Procedures. All returns must be made within 14 days after the Product shipment date. All returned Products must be unused and unopened and returned with Recorded and signed for delivery in accordance with the instructions received from contacting customer service at info@beyouonline.co.uk.

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns can be mailed to: Unit 21, Wainwright Street, Birmingham, West Midlands, B6 5TH. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.

Unauthorised returns will not be refunded or credited to your account, and we may handle or dispose of those products as we see fit in our sole discretion.

Contacting Us

If you have any questions about this Policy, please contact us

This document was last updated on March 07, 2022.