Shipping & Returns Policy – BeYou Online

Shipping & Returns Policy

BeYou UK Shipping 

Whether you’re a subscriber or are a newbie to the BeYou family, we deliver all around the UK! The delivery charges depend on what products are purchased as the BeYou Patches are sent via Royal Mail and the rest of the BeYou range is sent via Parcelforce. See the applicable charges below.  

BeYou Patches Delivery 

Time frame

FREE 2nd Class Delivery

2-4 working days

1st Class Delivery (£1) 

1-2 working days

Recorded Next Working Day Delivery* (£3.95)

Next working day

 

Other BeYou Products 

Delivery 

Time frame

Orders under £20

2nd Class Delivery £1.99

2-4 working days

Orders over £20

FREE Economy Delivery

2-4 working days

All orders 

Recorded Next Working Day Delivery* (£3.95)

Next working day

 

*Recorded next day delivery should arrive the next working day as long as you place your order before 3 pm Monday - Friday. Weekend orders will be dispatched on Monday (unless it is a Bank Holiday). Timing is not always in our control if the mail network is having unforeseen issues.

BeYou International Delivery

Don’t worry if you live outside of the UK, we ship across the globe! We ship to the following countries: 

Spain:

Weight 

Cost

International Tracked

0kg–5kg

£30.00


Canada: 

Weight Cost

International Tracked

0kg–2kg

£13.30

International Tracked

2.1kg–5kg

£30.00

 

Netherlands, Belgium, Denmark, France, Germany, Luxembourg, Monaco:

Cost

Parcelforce Worldwide Priority (Tracked)

 £17.00



Ireland:

Weight

Cost

International Standard (3-5 working days)

0.05kg–0.1kg

£2.65

International Standard (3-5 working days)

0.11kg–0.25kg

£3.85

International Standard (3-5 working days)

0.251kg–0.5kg

£6.15

International Tracked (3-5 working days)

0.05kg–0.1kg

£7.85

International Tracked (3-5 working days)

0.11kg–0.25kg

£8.30

 

Switzerland, Estonia, Latvia, Lithuania, Sweden, Albania, Austria, Belarus, Cyprus, Czech Republic, Finland, Hungary, Iceland, Montenegro, Norway, Poland, San Marino, Serbia, Slovenia, Ukraine:

Cost

Parcelforce Worldwide Priority (Tracked)

 

£17.00

 

Cult Beauty and Beauty Bay offer competitive prices for international shipping to the US, Australia, New Zealand and India.  

Can’t see your country on this list? Let us know! We shall endeavour to ship to your country as soon as we can. 

Returns

(a) Returns. Due to the nature of the Products, BeYou Together Limited does not accept returns or exchanges. All sales are final.

(b) Exchanges. We do not accept any Product exchanges.

(c) Damaged Products. If the Product arrives damaged ("Damaged Product"), BeYou Together Limited will accept returns for a full refund only in accordance with the Return Procedures below. Once BeYou Together Limited confirms that you received a Damaged Product that was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card or PayPal account in the amount charged for the Damaged Product (if your credit card or PayPal account has already been charged for the Product) or (b) we will not charge your credit card or PayPal account for the Damaged Product. The refunded amount will include the applicable Delivery Fee.

(d) Sale and clearance items. Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

(e) Return Procedures. All returns must be made within 14 days after the Product shipment date. All returned Products must be unused and unopened and returned in accordance with the instructions received from contacting customer service at info@beyouonline.co.uk.

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns can be mailed to: Unit 19, Wainwright Street, Birmingham, West Midlands, B6 5TJ. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.

Unauthorised returns will not be refunded or credited to your account, and we may handle or dispose of those products as we see fit in our sole discretion.

Contacting Us

If you have any questions about this Policy, please contact us.

This document was last updated on December 12, 2019.