Refund Policy – BeYou Online

Refund Policy

(a) Returns. Due to the nature of the Products, BeYou Together Limited does not accept returns or exchanges. All sales are final.

(b) Exchanges. We do not accept any Product exchanges.

(c) Damaged Products. If the Product arrives damaged ("Damaged Product"), BeYou Together Limited will accept returns for a full refund only in accordance with the Return Procedures below. Once BeYou Together Limited confirms that you received a Damaged Product that was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card or PayPal account in the amount charged for the Damaged Product (if your credit card or PayPal account has already been charged for the Product) or (b) we will not charge your credit card or PayPal account for the Damaged Product. The refunded amount will include the applicable Delivery Fee.

(d) Sale and clearance items. Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

(e) Return Procedures. All returns must be made within 14 days after the Product shipment date. All returned Products must be unused and unopened and returned in accordance with the instructions received from contacting customer service at

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns can be mailed to: Unit 19, Wainwright Street, Birmingham, West Midlands, B6 5TJ. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.

Unauthorised returns will not be refunded or credited to your account, and we may handle or dispose of those products as we see fit in our sole discretion.

Contacting Us

If you have any questions about this Policy, please contact us.

This document was last updated on June 29, 2018.